Pan Pacific Hotels Group Expands Feedback Management Efforts To Improve The F&B Experience With TrustYou Restaurants

The group now integrates TrustYou Restaurants to manage all reviews that are submitted based on the experience guests had in one of their many restaurants across the globe. TrustYou's feedback platform helps to collect, analyze and manage reviews through easy-to-use dashboards to improve the online reputation across the web and increase bookings.

Shaikha Al Nowais Named Vice President Owner Relationship Management for Rotana Hotels

Rotana has announced a key promotion within its executive team. Shaikha Al Nowais, previous Director of Internal Audit, has taken up the new position of Vice President – Owner Relationship Management (ORM). The role has been created as part of Rotana's ongoing drive to further enhance and strengthen the relationship with all of Rotana's property owners.

Guest Expectation, Satisfaction and Social Media: Hotel Industry’s Powerful Trio

If your end goal is hotel guest satisfaction, then your journey begins with their expectations. When booking a hotel room, guests have expectations that are determined by various factors such as the images of your property that are on the web, reviews that other guests have left you, the descriptions you have, etc. All you have to do is manage, and eventually exceed these expectations and guest satisfaction is guaranteed.