HVS Webinar Recap: Recruitment, Retention and Effective Management Become Crucial for Post-COVID Hotel Sector – By Russell Kett

Attendees of the latest webinar from global hotel consultancy HVS, restructuring specialist AlixPartners, lawyers Bird & Bird, and EP Business in Hospitality heard a lively discussion this week on the hotel sector’s ability to recruit and retain staff, with 75% of attendees admitting to running at between 20%-25% fewer staff than pre-pandemic.

Hotel Spas Give Expenses a Facelift – By Rayna Katz

The pandemic has made it difficult for anyone to relax. Beyond being a drag on a hotel’s core business – room sales – it’s also been an assault on ancillary revenues, such as spa business. Hotels with spas needed to shift carefully during the pandemic, finding corners to cut without taking too much away from the promise of a serene customer experience. What they found, according to data, is that cutbacks in staff and some amenities were blessings in disguise, producing efficiencies and greater personalization of the guest experience.