Guest Satisfaction Vs. Revenue – What’s The Healthy Option in Times of Crisis? – By Laura Badiu
As much as wed like to forget the-year-that-shall-not-be-named, its severe consequences on the hospitality industry need to be addressed. While the light at the end of the tunnel is still blurry, 2021 is the year of hope and slow reopenings. Its only natural that hoteliers from around the world are in a haste to make up for the financial loss.