In the era of online reviews and social media, guest experiences at the front desk impact the financial success of your hotel. First impressions formulated at check-in bias guests' overall opinions, whether for better or for worse.
The American Hotel & Lodging Educational Institute (AHLEI) has published a new edition of its food safety textbook, Food Safety and Quality Management, Third Edition, by Ronald F. Cichy and JaeMin Cha fromThe School of Hospitality Business, Michigan State University.
This foundational textbook introduces students to supervision and management skills that are essential to a successful career in hospitality. Ninemeier, drawing on his considerable industry experience and insight, takes a fresh look at the Supervision course, expanding coverage of topics critical to the workforce today.
Set to launch in September 2020, with campuses in Bangkok and Chonburi in Thailand, the institute is poised to become the leading hospitality education facility in Southeast Asia and will offer certificates, diplomas and bachelor degrees in hospitality management in academic association with Les Roches.
Dallas Mayor Michael S. Rawlings joined the American Hotel and Lodging Association (AHLA), the American Hotel and Lodging Educational Foundation (AHLEF), the Texas Hotel and Lodging Association (THLA), and the Hotel Association of North Texas (HANTX) to announce two local grants totaling $75,000.
As part of the ServSafe Workplace platform, this training educates learners about unconscious bias with hospitality industry-specific examples presented through modules for employees and managers.
In Orlando, more than 190,000 young adults are looking for employment. Yet, the Orlando hotel industry has more than 7,600 job openings annually and nearly 400 positions open currently. Grant funds will connect youth to employers in the hospitality industry and provide training to help them succeed.
Joint Venture Addresses Critical Culinary Skilled Labor Shortage
Initiative Includes Training, Placement for Opportunity Youth in High-Demand Markets
Doug Kennedy, who is the President of Kennedy Training Network, Inc., (KTN) says 'Now more than ever, your guests experience at the front desk impacts the financial success of your hotel.' In the past we all learned that 'an unhappy guest tells 9 or 10 others…' but in the era of online guest reviews and social media postings those numbers grown exponentially.