Doug Kennedy Announces Updates To Program For Front Desk Staff To Become ‘Certified in the Heart of Hospitality.’

Doug Kennedy, who is the President of Kennedy Training Network, Inc., (KTN) says 'Now more than ever, your guests’ experience at the front desk impacts the financial success of your hotel.' In the past we all learned that 'an unhappy guest tells 9 or 10 others…' but in the era of online guest reviews and social media postings those numbers grown exponentially.

Marriott Pledges to Offer 40,000 Career Development Opportunities in Europe to Young People By 2020

Marriott International in Europe announced today that the company’s goal of providing career development opportunities to young people in Europe has been doubled to reach 40,000 by 2020. This pledge to provide career and training opportunities reflects the company’s ongoing commitment to ‘putting people first’ and follows the company’s growing footprint in Europe.