A well-developed workforce is the key to Aruba's success as a tourist destination, so the country is launching a new training and certification initiative built around training resources from the American Hotel & Lodging Educational Institute (AHLEI), a National Restaurant Association hospitality portfolio brand.
CEO & Founder of Groot Hospitality Joins Chaplin School of Hospitality & Tourism Management to teach 'The David Grutman Experience: The Class'
Responding to a quickly growing segment of the traveling population, the American Hotel & Lodging Educational Institute (AHLEI) has revised Elements of Service: Serving Guests with Disabilities, an online training program that teaches hospitality professionals how to provide superior guest service to guests with physical disabilities.
Announced ahead of UN World Tourism Day, partnership highlights opportunities available to young people in the tourism industry
A new approach to training hospitality through the heart and not the head. Empathy, Patience, Intuition and Compassion
Hospitality operations depend on their employees to deliver service that keeps guests coming back. Their success depends on having managers with strong leadership skills who can inspire and motivate employees to follow through on their propertys goals.
The Hotel Association of New York City announces the launch of a new nonprofit foundation that will direct the educational, philanthropic and research initiatives of the hotel industry among the city's most crucial sectors into programs that promote the health and vitality of the hotel business, its employees and their families.
Royal Lancaster London has launched its very own Apprenticeship Academy. This means that employees can gain nationally recognised qualifications whilst in employment without the burden of debt.
In the era of online reviews and social media, guest experiences at the front desk impact the financial success of your hotel. First impressions formulated at check-in bias guests' overall opinions, whether for better or for worse.
The American Hotel & Lodging Educational Institute (AHLEI) has published a new edition of its food safety textbook, Food Safety and Quality Management, Third Edition, by Ronald F. Cichy and JaeMin Cha fromThe School of Hospitality Business, Michigan State University.