Doug Kennedy Announces Updates To Program For Front Desk Staff To Become ‘Certified in the Heart of Hospitality.’

Doug Kennedy, who is the President of Kennedy Training Network, Inc., (KTN) says 'Now more than ever, your guests’ experience at the front desk impacts the financial success of your hotel.' In the past we all learned that 'an unhappy guest tells 9 or 10 others…' but in the era of online guest reviews and social media postings those numbers grown exponentially.