The newly-released fourth edition of Managing Service in Food and Beverage Operations, published by the American Hotel & Lodging Educational Institute (AHLEI), shows current and future food service professionals how to create and deliver guest-driven service, enhance value, build guest loyalty, and promote repeat business.
The Schools Annual Gathering of Leaders on May 23, during the National Restaurant Show in Chicago, honored industry greats Peggy Tsiang Cherng and Andrew J.C. Cherng as Honorary Alumni of the Year, as well as Jackie Collens (BA 07) and Jeff Sinelli (BA 90) as Emerging Alumni Leaders of the Year. David C. George (BA 79) was named Alumnus of the Year.
Hyatt Hotels Corporation and Historically Black Colleges and Universities Hospitality Management Consortium (HBCU-HM Consortium) announced today the launch of Hyatt Hotels Summer Bridge Program for High School Students, a new program aimed at educating aspiring teens on future careers in hospitality and tourism.
These scholarships, along with the sponsorship of the Hospitality Conference geared towards students continued education in the hospitality industry, total $19,000 for this year.
Redesigned Training Strategy is Key Element of Networks Quality and Consistency Goals
25 IHG Academies in 10 cities across China, supply more than 5,000 local talents for China’s hospitality industry annually
Many of our earlier Hospitality Conversations columns that have examined internships have been at major universities with traditional four year academic programs. Several of these programs have international components that may include global internships and/or students from around the globe. We decided to take a dramatically different approach in this column and had a marvelous interview with Professor Mark Newton, Ed. D. Program Director at Gwinnett Technical College in the greater Atlanta, Georgia (USA) area.
From workplace shootings by disgruntled employees and identity theft to sexual assault and potential acts of terrorism, the rise in hotel security-related incidents has increased guests safety concerns and put hotel properties on the alert for increased liability.
The agreement provides study abroad programmes for students, faculty exchanges, academic cooperation and programmes for the development of young talent in the hospitality industry.
In an annual Spring tradition, graduate students pursuing one of the Masters degrees offered in The School Hospitality Business at Michigan State University presented their research to fellow graduate students, faculty, and guests of The School.