New Concierge Book Highlights All Aspects of Profession

The Art and Science of the Hotel Concierge, which made its debut last week at the 58th International Congress of the Union Internationale de Concierges Hôtels Les Clefs D’Or in Toronto, is available for purchase from the American Hotel & Lodging Educational Institute (AHLEI). Author Holly Stiel, a veteran concierge, provides everything readers want to know about excelling in this profession – and more.