How Upscale Hotels Are ‘Mixing It Up’ by Offering a New Kind of Room Service With In-Room Beverages – By Adam Hoydysh, Vice President of Hotel Sales at Plum

At the Skift Global Forum in September, hospitality leaders from around the globe found themselves asking the question: How can upscale hotels redefine luxury and rise to the expectations of elite guests? After all, as the industry becomes increasingly more saturated and competitive, hoteliers will have to find new ways to interject ‘luxury’ touches, both big and small, across guest touch-points.

The Virtualization of an Amenity: A New Way To Delight Your Guests – By Adam Hoydysh, Vice President of Hotel Sales at Plum

What was once the industry standard has, in many cases, been replaced by tech-enabled enhancements that provide instant gratification, simplified touch-points, and personalization. Consumers are used to ATMs at the bank instead of tellers, checking in for airplane flights online, and they are now looking for that same efficiency when they arrive at a hotel. No one wants to wait in line for the front desk anymore.

The Demise of the Hotel Mini-Bar – By Adam Hoydysh, Vice President of Hotel Sales at Plum

Our world, and how we interact with it, is primarily defined by the digital transformation that constantly unfolds across industries and consumer touch-points. The 'hot' new product of two years ago, might no longer be available today. The traditional cassette tape player and Walkman were replaced by the once revolutionary iPod shuffle, which has since been replaced with iPhones brimming with complex capabilities.

More Revenue, Same Guests – How to Make the Most of Each Reservation – By Adam Hoydysh, Vice President of Hotel Sales at Plum

No one ever said that running a hotel would be easy. With so many moving parts; attending to ever-evolving guest needs, creating a share-worthy property aesthetic, piecing together an all-star staff and creating a memorable travel experience can be a lofty (albeit rewarding) task. And yet, modern hospitality leaders are taking recent technological changes in stride to consistently create new-age travel experiences both on and off-property, while placing enhanced emphasis on guest personalization and creating a frictionless experience.