Guests enjoy convenience and sophistication of wine by the glass, property elevates service levels, reduces costs and increases F&B sales
At the Skift Global Forum in September, hospitality leaders from around the globe found themselves asking the question: How can upscale hotels redefine luxury and rise to the expectations of elite guests? After all, as the industry becomes increasingly more saturated and competitive, hoteliers will have to find new ways to interject luxury touches, both big and small, across guest touch-points.
Plum wine-on-demand units deployed for use in resort restaurant, lounge, gift shop, suites, as well as a mobile unit specifically for meetings and events
Renowned for its natural and clean formulations This Works products are intelligently crafted to work in harmony with the body's circadian rhythms to optimize skin performance 24 hours a day.
What was once the industry standard has, in many cases, been replaced by tech-enabled enhancements that provide instant gratification, simplified touch-points, and personalization. Consumers are used to ATMs at the bank instead of tellers, checking in for airplane flights online, and they are now looking for that same efficiency when they arrive at a hotel. No one wants to wait in line for the front desk anymore.
Guests booking allergy-friendly rooms can expect considerations including wooden floors and fragrance-free, hypoallergenic toiletries approved by the Swedish Asthma and Allergy Association.
The award-winning capital hotel almost doubles its initial installation of in-room, self-serve wine by the glass technology from Plum to drive F&B revenue, reduce operational demand and modernize the guest experience
Our world, and how we interact with it, is primarily defined by the digital transformation that constantly unfolds across industries and consumer touch-points. The 'hot' new product of two years ago, might no longer be available today. The traditional cassette tape player and Walkman were replaced by the once revolutionary iPod shuffle, which has since been replaced with iPhones brimming with complex capabilities.
No one ever said that running a hotel would be easy. With so many moving parts; attending to ever-evolving guest needs, creating a share-worthy property aesthetic, piecing together an all-star staff and creating a memorable travel experience can be a lofty (albeit rewarding) task. And yet, modern hospitality leaders are taking recent technological changes in stride to consistently create new-age travel experiences both on and off-property, while placing enhanced emphasis on guest personalization and creating a frictionless experience.
Luxurious Conrad Hotel on North Beach in Florida now featuring Plums wine-by-the glass technology in their 290-suite property