Features

With the advent of technology, many activities previously performed by live humans have been replaced by automated methods. Is it really an improvement, or has the industry gone too far?

When you read a cross-section of negative comments from online reviews and guest surveys, it’s easy to recognize a common theme across all lodging operations: 'Heart failure.' More specifically, I am referring to the failure to understand the true heart of hospitality, which is 'caring about as well as caring for others.'

How do you define luxury travel? It’s a well-worn phrase, one which translates across industries and generations; but how can we truly understand such a subjective concept? With the increase in demand for unique and exotic holiday experiences, the luxury travel market is predicted to grow at a CAGR of 6.83% globally. So the question becomes – Is luxury travel about the appearance of a hotel, or more about the service? Can it be attributed to the destination or the amenities? What about emerging technology, or local experiences? How can hoteliers ensure they are tapping into the potential of luxury travel and appealing to modern guests?

Even though awareness has increased, many workplaces are still struggling to create effective policies to address rapidly changing societal norms on gender.

Hoteliers face a challenge in 2019: Creating and managing a robust digital presence in an increasingly mobile-first environment. This means investing in mobile technology and marketing that enables the best user experience while achieving maximum engagement, regardless of device.

Blockchain is one of the biggest buzzwords in technology today, but confusion exists about what it is exactly. Wharton's Kevin Werbach provides clarity in his new book.

Hostels have traditionally been for backpackers happy to share rooms with strangers, trek down hallways to shower and cook their own meals in basic kitchens in exchange for cut-rate accommodation.

While boutique hotels comprised just 3.2 percent of the total U.S. lodging supply in 2017, boutique projects represented 17.8 percent of the rooms in the development pipeline as of June 2018. Boutique hotels are popular with developers for a variety of reasons.

If the stock market serves as a leading indicator of times to come, the economy in 2019 is likely to slow in comparison to the one to which we’ve become accustomed. Despite this trajectory, other factors still signal that the hotel industry isn’t likely falling off a cliff anytime soon.

The 'Make Mom Proud' Standard for How to Treat Your Customers