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Prepared Leaders (those who have worked to ready themselves and their organizations to withstand crises) should be open to all input and perspectives that can help create a solution and improve outcomes, wherever that input and those perspectives surface within the organizational hierarchy.

If you’re ready to take your business from being a thought leader to a market leader and beyond, success hinges on a robust marcomms plan. To define the right way forward for your business, there are some big questions you and other leaders in the company will need to answer.

As 2022 comes to a close and we gather with industry experts, peers, and colleagues to prepare for the year ahead, we find ourselves looking upon a terrain that is no longer desolate but thriving. With this in mind, I’ve rounded up a comprehensive list of what I expect to be the most important hospitality industry statistics and trends, leading us into this next chapter.

In the face of a crisis, Patagonia founder Yvon Chouinard worked with his team to create a new solution. Here's how other leaders can do the same, writes Wharton Dean Erika James.

Hotels are focusing on people as well as the planet

Recently, I found my latest writing inspiration while I was back at one of my favorite stops, the amazing Nizuc Resort & Spa in Cancún, Mexico. During one of my classes, we were discussing what I have always called 'the longest two-foot journey – from the head to the heart,' referencing that it is not enough to 'know' the principles of hospitality, but rather one must live by them every day.

The global eco-wakening is driving a greener future with over 87% of Americans seeking more sustainable hotels and travel

For as long as I can remember, it has been common to refer to people as having a particular type of “energy” such as by saying, 'Oh, she has such good energy!' or 'He is such a negative person.' Yet after three decades of presenting hospitality training workshops, I have come to understand and refer to this concept in a new way: a human 'vibe.'

As more and more technology startups enter the hospitality market, 'innovation' and 'disruption' have been the talk of the industry, but what do these terms actually mean? Whereas innovators develop 'new products, processes, or business models to create value for customers or employees, 'disruptors,' according to Professor Kim, take it a step further by 'significantly [changing] how the industry works.'

Technology innovations, changing customer demands, and new competitive threats are pushing hotels to offer increasingly personal, uniquely tailored experiences for every guest on every visit.​