Features

What are travelers' new expectations? How to find the right balance between digital and human in the guest experience? How are loyalty programs transforming to better serve and engage clients? What does it take today to attract, engage, and retain talent? How can we become sustainably local? Accor takes a closer look at the transformations impacting key aspects of our industry.

The highest-performing employees know when to speak and when to stay quiet, according to new research from Wharton’s Michael Parke that looks at how employees engage in 'strategic silence.'

Over the past few years, like all companies, Amadeus has been working both internally and externally, on the impact of its actions with regards to sustainability. However, I believe we have reached a tipping point, particularly in corporate travel, where sustainability is now starting to drive the conversation.

What are the latest trends in the hospitality industry? Circumstances over the past few years have triggered a transformation within the hospitality industry. Many businesses didn't survive, others adapted swiftly and hung on in there, and some were born out of the chaos that ensued with innovative concepts tailored to our new normal.

This installment of the Travel Disruptors series spotlights an accommodations company that wants to use design and technology to build a better-traveled world open to all.

Prepared Leaders (those who have worked to ready themselves and their organizations to withstand crises) should be open to all input and perspectives that can help create a solution and improve outcomes, wherever that input and those perspectives surface within the organizational hierarchy.

If you’re ready to take your business from being a thought leader to a market leader and beyond, success hinges on a robust marcomms plan. To define the right way forward for your business, there are some big questions you and other leaders in the company will need to answer.

As 2022 comes to a close and we gather with industry experts, peers, and colleagues to prepare for the year ahead, we find ourselves looking upon a terrain that is no longer desolate but thriving. With this in mind, I’ve rounded up a comprehensive list of what I expect to be the most important hospitality industry statistics and trends, leading us into this next chapter.

In the face of a crisis, Patagonia founder Yvon Chouinard worked with his team to create a new solution. Here's how other leaders can do the same, writes Wharton Dean Erika James.

Hotels are focusing on people as well as the planet