Category Archives: Features

• Horwath HTL Industry Report: The Complexities of Delivering Transformational Travel Experiences – By Andrew Cohan Jun 6, 2018
• Knowledge@Wharton – Does Your Company Need a VP of Kindness? May 30, 2018
• Auditing the Auditors, Part I of A Report Card on Independent Quality Assurance – By Steven Ferry May 22, 2018
• All Guest Services Staff Should Love Guests’ ‘Buts’ – By Doug Kennedy May 17, 2018
• Messaging Apps As Ubiquitous As Booking Engines for Hotel Websites – By DJ Vallauri May 15, 2018
• Knowledge@Wharton – Why Top Performers Quit When the Going Gets Tough May 2, 2018
• Hospitality Requires Stepping Into ‘Character’ Like An Actor On A Stage – By Cathy Cook Apr 23, 2018
• What Are the Main Hot Button Issues for Hotel Management Agreement Negotiations In 2018 Apr 2, 2018
• Why I STILL Pick Up Trash In Hotel Lobbies – By Cathy Cook Mar 13, 2018
• How Much Does It Cost To Generate A Voice Reservations Inquiry? How Much Are You Investing In Properly Following-Up? – By Doug Kennedy Mar 6, 2018
• Get Your Hotel Operations Team Onboard The Tricycle of Guest Service – By Doug Kennedy Feb 14, 2018
• The Staff Of Nizuc Resort Cancun Clearly Understands Where True Hospitality Starts – The Human Heart – By Doug Kennedy Jan 16, 2018
• Knowledge@Wharton – Breaking the Script – A Way for Companies to Make Themselves Memorable Jan 15, 2018
• Attention Hotel Corporations, This Is How You Will Lose A 25+ Year Contributor – By Cathy Cook Jan 11, 2018
• DOSM Checklist for 2018 Dec 27, 2017
• Catalonia: Why Technology Is More Important Than Ever in Times of Political Upheaval – By Mateus Coelho, Regional Manager – Iberia and Brazil, SiteMinder Dec 22, 2017
• The Official Gift Guide for Hotel Marketers Dec 21, 2017
• JLL Real Views – How Disruption Is Driving Change for Hotels – By Natalie Holmes Dec 19, 2017
• How the Composition of RevPAR Growth Impacts Changes in Profits – By Robert Mandelbaum Dec 18, 2017
• Hotel Websites on Mobile: The Destination Where Guest Loyalty Can End Before It’s Begun – By Mateus Coelho, Regional Manager – Iberia and Brazil, SiteMinder Dec 14, 2017
• The Future of Contemporary Hotel Management Agreements – Evolution, Revolution or Extinction Dec 12, 2017
• Trends In Reservations Inquiry Call Volumes: Is There More To The Numbers? – By Doug Kennedy Dec 6, 2017
• Knowledge@Wharton – What Can Firms Do to Prevent Sexual Harassment? Nov 30, 2017
• Testing Vs. Trusting – By David Lund Nov 28, 2017
• Shifts In Revenue and Expenses Improve Hotel Food And Beverage Profits – By Robert Mandelbaum Nov 20, 2017
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