Building a Team to Lead in a Crisis: Four Key Steps

Prepared Leaders (those who have worked to ready themselves and their organizations to withstand crises) should be open to all input and perspectives that can help create a solution and improve outcomes, wherever that input and those perspectives surface within the organizational hierarchy.

The 33 Definitive Hospitality Industry Statistics You Need to Know For 2023 – By Brett Thoreson, CEO & Co-Founder of CartStack & RezRecover

As 2022 comes to a close and we gather with industry experts, peers, and colleagues to prepare for the year ahead, we find ourselves looking upon a terrain that is no longer desolate but thriving. With this in mind, I’ve rounded up a comprehensive list of what I expect to be the most important hospitality industry statistics and trends, leading us into this next chapter.

Sentipensante – The Perfect Word For Teaching The Spirit of Hospitality – By Doug Kennedy

Recently, I found my latest writing inspiration while I was back at one of my favorite stops, the amazing Nizuc Resort & Spa in Cancún, Mexico. During one of my classes, we were discussing what I have always called 'the longest two-foot journey – from the head to the heart,' referencing that it is not enough to 'know' the principles of hospitality, but rather one must live by them every day.

Be A ‘Vibe Flipper’: Blast out 5G Positivity When You Encounter Negative Personalities – By Doug Kennedy

For as long as I can remember, it has been common to refer to people as having a particular type of “energy” such as by saying, 'Oh, she has such good energy!' or 'He is such a negative person.' Yet after three decades of presenting hospitality training workshops, I have come to understand and refer to this concept in a new way: a human 'vibe.'

The Next 100 Years: Innovators and Disruptors Shaping the Future of Hospitality – By Amy Wang

As more and more technology startups enter the hospitality market, 'innovation' and 'disruption' have been the talk of the industry, but what do these terms actually mean? Whereas innovators develop 'new products, processes, or business models to create value for customers or employees, 'disruptors,' according to Professor Kim, take it a step further by 'significantly [changing] how the industry works.'