Omicron Threatens Hotel Performance Recovery – By David Eisen

Omicron—the newest variant that has already spooked markets and caused travel bans from some southern Africa countries. Though nascent, there is the reality and worry that the new strain could derail the hotel industry’s fledgling recovery, in particular if plans move forward to tighten testing policies, like in the U.S. Indications are that future hotel bookings, meetings and other hotel-related activity will be impacted by the presumed expectation of future travel impediments, whether self-imposed, company-imposed or government-mandated.

Lately, Hotels Seem To Be Falling Short On The People Parts – By Doug Kennedy

At the time of this writing, I’m on a plane ride back from attending four lodging industry conferences in 10 days, which caused me to be staying at four different large, branded hotels in Minneapolis, Dallas and San Antonio, all of which were close to the convention centers. While all of the staff I encountered were polite and efficient, their service style was overall reactive and not proactive. Notably absent were some core essentials of hotel hospitality excellence that used to be part of “Hotel 101” orientation.

With Summer's Last Breath, Global Hotel Industry Still Gasping for Air – By David Eisen

The collective hotel industry is facing a cold, hard truth: attaining the same level of pre-pandemic operational performance will not be measured in days, but months, even years. That's what August data from HotStats portends and at a crossroads, as summer gives way to fall and a host of new variables come into play that could derail the modest success the past several months have demonstrated.

How To Set Hotel Sales Team Goals and KPIs In A Time Of Unpredictable Demand – By Doug Kennedy

For approximately 10 years leading up to the recent pandemic era, budgets were increased each year, divvied up, and turned into individual sales goals that were then tied to bonuses. With the seemingly endless string of years of an up market, sales bonuses became an expected part of the compensation. Were these sales bonuses truly justified based on performance? Or were they achieved mostly due to good fortune?