The True Heart of Hospitality Is Human Kindness, Especially To Strangers – By Doug Kennedy
As a hospitality industry trainer specific to the lodging industry, I am always interested to learn what the word itself means to people across the spectrum of culture, language, and other human demographics. When I started out years ago, I first researched the word itself. Various dictionary definitions told me that it meant 'Treating guests with warmth and generosity.' When I researched the root of the word, which originates from the Latin word 'hospes,' I learned that it originally referred to both the guest and the host.