HSMAI Perspective – Helping Students Help You – By Robert A. Gilbert

A few months ago, I offered a cautionary outlook for the hospitality talent pipeline as the industry moves through recovery, noting that “hotel companies may not be sufficiently staffed with sales, marketing, and revenue professionals at the property and above-property levels to meet the return – now or in the years ahead.” That was based on insights we collected during a series of academic forums for hospitality deans, directors, and faculty that the HSMAI Foundation hosted this past spring.

Analyzing Hospitality Shortages & Textile Manufacturing Challenges – By Hal Kanefsky, President, Monarch Brands

If you don’t know yet, the hospitality textile market in Q1 and Q2 of 2021 has seen its fair share of challenges. There is a good chance the hotel you stay in this Summer will have towels and sheets that look a bit old. The reason is that the property (and industry) will be short on replacements as textile manufacturing challenges continue to grow. In my years as a CEO distributing both hospitality and retail textiles, I’ve never seen so many factors come into play, putting an entire industry into chaos.

The Spirit of Hospitality Flows Like Currency – Your Heart Is The Power Bank – By Doug Kennedy

Have you ever walked in to work at a hotel or hospitality company and immediately recognized that someone, somewhere has determined that today is going to be 'one of THOSE days'? It’s almost like someone posted a sign at the staff entrance to make it official. When you greet your first co-worker, they mysteriously transfer the bad vibe over to you. Before you know it, you too are sending the same negative vibe on to others.

Are Your Guests 'Apped Out?' Only Welcoming Words Such As These, Spoken By Humans, Convey Authentic Hospitality – By Doug Kennedy

As a writer in the hospitality space, I am often approached by new companies with emerging technology who are looking for PR. Despite that my articles are almost always related to training tips for human engagement such as sales and hospitality skills, they somehow think that my help promoting whatever new gimmick they have come up with is key to promoting their services. Recently I was approached by yet another company about an exciting 'new' innovation they had invented.