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Category Archives: Features
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Trust and Relationships: The Twin Pillars of Hospitality Business Growth – By Alan Young Feb 29, 2024
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Employee Engagement: The Method Behind Hospitality Success Feb 28, 2024
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Interview – CampusX: Connection, Growth and Innovation – By Beatrice Odelli Feb 22, 2024
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The Critical Role of Leadership in Championing Guest Service in the Hospitality Industry – By Alan Young Feb 22, 2024
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Overcoming The Huge Disconnect Between Service Mottos and What Guests Actually Experience – By Doug Kennedy Feb 12, 2024
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How to Foster Continuous Improvement in the Hospitality Industry Feb 6, 2024
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Decoding Consumer Psychology: Secrets to Customer Delight Jan 25, 2024
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Has the ‘New’ Service Culture Become the ‘No’ Service Culture? – By Alan Young Jan 18, 2024
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10 Hospitality Trends for 2024 from EHL Insights Jan 16, 2024
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Beyond Apologies: 7 Keys to Service Recovery After a Mistake – By Shyla Ratna Jan 11, 2024
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Conquering New Horizons: Crafting a Distinctive Identity: The Role of Branding Within the Travel and Hospitality Technology Industry – By Alan Young Dec 11, 2023
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How Much Can AI Improve Human Performance? Dec 6, 2023
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Merriam-Webster’s Word Of the Year For 2023 Is ‘Authentic’: Is Being So More Important Than Ever Before To Our Guests? – By Doug Kennedy Dec 4, 2023
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The Pursuit of Hospitality Needs to Be Unreasonable Nov 28, 2023
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The Hotel General Manager: Time for a New Job Description? – By Dr Demian Hodari Nov 21, 2023
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The Future of Innovation in Hospitality – How Will You Experience Innovation? Oct 31, 2023
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9 Most In-demand Soft Skills for Restaurant Management Jobs Oct 31, 2023
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The Roles of Human Interaction and Innovation in Hospitality Oct 25, 2023
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Why Shameless Self-promotion Backfires at Work Oct 18, 2023
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Resilient Leadership: How to Overcome Obstacles to Become a Better Leader Oct 17, 2023
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What Our Brain Activity Reveals About Improving Workplace Culture Sep 26, 2023
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Corporate Buzzwords: Good, Bad, or Scaring off New Hires? Aug 9, 2023
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Enabling the Differently Abled in the Hospitality Sector – By Mandeep S Lamba, Dipti Mohan and Dhwani Gupta Jun 19, 2023
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A Deep Dive Into ILC's Fresh Take on Events for Independent Hotels with Founder and Chairman Andrew Benioff – By Alan Young Jun 15, 2023
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The Next 100 Years: Hospitality Guests of Tomorrow Jun 13, 2023
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