Category Archives: Features

• Trust and Relationships: The Twin Pillars of Hospitality Business Growth – By Alan Young Feb 29, 2024
• Employee Engagement: The Method Behind Hospitality Success Feb 28, 2024
• Interview – CampusX: Connection, Growth and Innovation – By Beatrice Odelli Feb 22, 2024
• The Critical Role of Leadership in Championing Guest Service in the Hospitality Industry – By Alan Young Feb 22, 2024
• Overcoming The Huge Disconnect Between Service Mottos and What Guests Actually Experience – By Doug Kennedy Feb 12, 2024
• How to Foster Continuous Improvement in the Hospitality Industry Feb 6, 2024
• Decoding Consumer Psychology: Secrets to Customer Delight Jan 25, 2024
• Has the ‘New’ Service Culture Become the ‘No’ Service Culture? – By Alan Young Jan 18, 2024
• 10 Hospitality Trends for 2024 from EHL Insights Jan 16, 2024
• Beyond Apologies: 7 Keys to Service Recovery After a Mistake – By Shyla Ratna Jan 11, 2024
• Conquering New Horizons: Crafting a Distinctive Identity: The Role of Branding Within the Travel and Hospitality Technology Industry – By Alan Young Dec 11, 2023
• How Much Can AI Improve Human Performance? Dec 6, 2023
• Merriam-Webster’s Word Of the Year For 2023 Is ‘Authentic’: Is Being So More Important Than Ever Before To Our Guests? – By Doug Kennedy Dec 4, 2023
• The Pursuit of Hospitality Needs to Be Unreasonable Nov 28, 2023
• The Hotel General Manager: Time for a New Job Description? – By Dr Demian Hodari Nov 21, 2023
• The Future of Innovation in Hospitality – How Will You Experience Innovation? Oct 31, 2023
• 9 Most In-demand Soft Skills for Restaurant Management Jobs Oct 31, 2023
• The Roles of Human Interaction and Innovation in Hospitality Oct 25, 2023
• Why Shameless Self-promotion Backfires at Work Oct 18, 2023
• Resilient Leadership: How to Overcome Obstacles to Become a Better Leader Oct 17, 2023
• What Our Brain Activity Reveals About Improving Workplace Culture Sep 26, 2023
• Corporate Buzzwords: Good, Bad, or Scaring off New Hires? Aug 9, 2023
• Enabling the Differently Abled in the Hospitality Sector – By Mandeep S Lamba, Dipti Mohan and Dhwani Gupta Jun 19, 2023
• A Deep Dive Into ILC's Fresh Take on Events for Independent Hotels with Founder and Chairman Andrew Benioff – By Alan Young Jun 15, 2023
• The Next 100 Years: Hospitality Guests of Tomorrow Jun 13, 2023
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