Category Archives: Features

• How To Set Hotel Sales Team Goals and KPIs In A Time Of Unpredictable Demand – By Doug Kennedy Sep 14, 2021
• HSMAI Perspective: Back to Business – By Robert A. Gilbert Sep 1, 2021
• Hotel Profit Climbs Higher, But Could Delta Derail It? – By David Eisen Aug 31, 2021
• Where Are All These Guests Who Supposedly Prefer Humanless Hotel Experiences? – By Doug Kennedy Aug 17, 2021
• Why Domestic Tourism Could Be the Key to Recovery – and How Hoteliers Can Capture This Demand Aug 16, 2021
• HSMAI Insights – Where the Staffing Crisis Lives Aug 2, 2021
• 2021 is Halfway Complete. How Far Has the Hotel Industry Made It Back? – By David Eisen Aug 2, 2021
• HSMAI Perspective – Helping Students Help You – By Robert A. Gilbert Jul 30, 2021
• OTAs Deliver Business. Can Hoteliers Do Better? – By Rayna Katz Jul 13, 2021
• Best Practices We Learnt From COVID That Are Here To Stay – By Jackie Douglas Jul 6, 2021
• The Future of Independent Hotels – By John Smallwood, President Travel Outlook Jun 29, 2021
• A True Story of An Authentic Hospitality Welcome – By Doug Kennedy Jun 24, 2021
• Hotel Labor Costs Are Up Across The Globe – Here's How to Cope – By Rayna Katz Jun 23, 2021
• Analyzing Hospitality Shortages & Textile Manufacturing Challenges – By Hal Kanefsky, President, Monarch Brands Jun 8, 2021
• How to Keep Hotel Expenses Down? Ask an Asset Manager – By Rayna Katz Jun 7, 2021
• The Spirit of Hospitality Flows Like Currency – Your Heart Is The Power Bank – By Doug Kennedy May 19, 2021
• Are Your Guests 'Apped Out?' Only Welcoming Words Such As These, Spoken By Humans, Convey Authentic Hospitality – By Doug Kennedy Apr 19, 2021
• Every Voice Matters: Shaping a Better Travel Ecosystem – By Zuhairah Washington Apr 7, 2021
• Lead with Empathy, then Let Curiosity Take Over – By Sloan Dean, CEO & President, Remington Hotels Apr 5, 2021
• Is This the Lean Hotel of the Future? – By David Eisen Mar 18, 2021
• Consumer Perception of Travel Safety Improves As Vaccines Roll Out, COVID Cases Decline Feb 23, 2021
• Stay or Leave? Internship Stress and Coping Strategies in the Hotel Industry – By Shan Shan Chien Feb 11, 2021
• Expert Advice for Hospitality in 2021 – Where Do We Stand, Where Do We Go? – By Laura Badiu Feb 4, 2021
• Being Frugal in 2021 – Is This One of the Lessons We Learned from the Pandemic? – By Ajay Mehtani Jan 12, 2021
• Farewell to 2020: A Look Back at the Challenges, Opportunities Presented by a Pandemic Dec 30, 2020
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