Maestros Konami Gaming Interface Simplifies Cross Property Charge Posting; Direct Booking Makes Online Reservations a Breeze for Guests
When the Wyandotte Tribe decided to develop the River Bend Casino Hotel in 2016 it started property software shopping. The Tribe asked its new GM to attend a national gaming conference to evaluate casino back office gaming solutions and hotel property software systems. “My business is casino hotel operations and I have worked with several property software systems at other casino hotels. We saw Maestro PMS at the show and included them in the systems we evaluated,” said Gary Johnson, General Manager of the River Bend Casino Hotel in Wyandotte, OK. “Maestro was the best system we reviewed. It was easy for our staff to learn, it interfaced with our Konami gaming system perfectly, and was cost effective for us”.
The River Bend Casino Hotel is operated by the Wyandotte Nation’s business development unit. The casino originally opened as the Wyandotte Nation Casino in 2013. In 2017, The Nation constructed the new full service hotel that includes a 600-person group convention center and an expanded gaming floor. Maestro PMS is known for its’ excellent client service, robust breadth of integrated modules and flexible technology focused on the independent market. It is the preferred cloud and on-premise PMS solution suite for full service hotels, luxury resorts, conference centers and multi-property groups.
“Our challenge was that the hotel was not fully open when Maestro’s team came to train our new staff,” Johnson said. “We asked Maestro to return after we opened. They did a great job of bringing our people up to speed. The Konami back-of-house casino system is highly specialized and Maestro connected with it quickly. The interface works very well. Guests can charge to their room folio from any Konami location or point-of-sale terminal on property.” River Bend Casino Hotel also uses Maestro’s ResWave online direct booking engine, integrated Sales and Catering and Yield Management systems, as well as other mobile modules and online tools.
“We plan to be trained and go live with Maestro’s mobile housekeeping and WebPRO online check-in soon,” said Melissa Morris, Hotel Manager. WebPRO lets guests self-serve their registration online from their mobile device. It speeds up check-in and provides pre-arrival information to hotels for planning. Guests can access this via the hotel’s proprietary website or through a dynamic link enabled in their pre-arrival emails automated in Maestro. “Our guests tell us it is very easy and seamless to make reservations directly on our website using Maestro’s ResWave real-time online booking engine.”
The Maestro Property Management System delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available in the cloud or on premise. Maestro’s revenue-generating hotel management software tools and services increase profitability, drive direct bookings, centralize operations, and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.
About Maestro PMS
Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 40 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
About The River Bend Casino Hotel
The River Bend Casino Hotel is operated by the Wyandotte Nation in Wyandotte, Oklahoma. The casino completed a three-phase expansion in 2017. The renovated property features a totally new and updated interior and exterior that creates an exciting environment that takes guests and players away from the everyday world. The floor expansion added 300 electronic slot machines, an enhanced players’ club, an updated deli and seating area. In addition to a stunning new high-limit slot parlor and VIP Lounge where players can take a break, the property features a new event center that hosts large meetings, banquets, and entertainment headliners. River Bend Casino’s Club 60 West is a multi-purpose venue is one of the region’s largest bars that features a bowling alley, pool tables and shuffle board area, three private party rooms. Click here for more information.
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