A letter from Hyatt Hotels Corp.’s global head of sales and revenue Jack Horne announcing the hotel company’s decision to cut meetings commissions from 10 percent to 7 percent landed more like a feather on the desks of meetings professionals last week, compared to the anvil dropped by Marriott International in January. Hyatt’s commission reduction will start with business booked in the United States on or after February 1, 2019.
Since January, both Hilton and InterContinental Hotels Group joined the 7 percent club, and for meetings pros contacted by BTN, it was just a matter of time before Hyatt joined the other big industry brands in making the change.
“Hyatt’s decision didn’t come as a surprise,” said corporate meetings professional Amy Perrone, who works in the pharmaceutical and healthcare industry. Meetings consultant Betsy Bondurant agreed. She was at an MPI certified meeting professional conclave when the news hit late last week. “It was pretty much a non-issue,” Bondurant said, characterizing an industry resigned to 7 percent as a new normal.
According to Hyatt VP of global sales Gus Vonderheide, the company was feeling the competitive pressure. A forecasted slowdown in the U.S. hotel market going into 2019 may have also driven Hyatt’s decision.
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