AutoClerk, Inc., a leading property management system (PMS) provider, has announced that it has partnered with Akia, a technology company that leverages artificial intelligence (AI) to power conversations between hotel staff and their guests.
The system, created by a team of former Facebook engineers, is more than an automated response program. It can create work orders for housekeeping and maintenance, order valet service, or call for a bellman, employing AI so that it learns when and how to best initiate responses to guests, and saving hotel staff valuable time and resources.
“Luxury travel is changing. Today’s travelers want a modern experience at the touch of their fingertips,” said AutoClerk President Gary Gibb. “Guests shy away from old-school methods of calling down to the front desk. Instead, they feel more comfortable ordering dinner with their mobile device. We have teamed up with Akia to bring hotels into this new era of guest service.”
“We want Akia to be a part of the hotel’s team, not just an automated responder that looks for keywords,” said Akia CEO Evan Chen. “In order for Akia to be most effective, she needs access to accurate information. The integration with AutoClerk’s property management systems ensures that Akia has up-to-the-minute information about guest stays.”
The collaboration has proven to be effective so far. Early adopters are already reporting significant time savings and improvement to their customer experience. “As more guests prefer to communicate via text messaging, Akia and AutoClerk offered us the perfect solution,” reports Rupesh Patel, who manages several hotels. “Guests automatically receive a text message to initiate conversations and Akia automatically responds to common questions, saving valuable front desk time. Our employees love the system because we are also getting fewer guest phone calls.”
About AutoClerk, Inc.
AutoClerk, Inc. has been building mission-critical software for the hospitality industry for three decades. Its two core products are Property Management Systems (PMS) — acPMS, which is a robust, premise-based system, and myHMS, which is a pure-cloud PMS that can run on any device with an internet connection and browser. Headquartered in California’s San Francisco Bay Area, AutoClerk provides 24/7, U.S.-based customer support, and is staffed entirely with professionals who have extensive experience in the hospitality industry. Still independently owned and operated, AutoClerk is a trusted partner in the hospitality industry and is endorsed by a variety of hotel franchisers, including Best Western Hotels & Resorts and RLH Corporation. AutoClerk was recently named as the official provider of PMS to the Asian American Hotel Owners Association (AAHOA), which serves more than 18,000 members. For more information, visit www.autoclerk.com.
The Akia Syndicate is an artificial intelligence company whose mission is to put an AI-powered assistant in the pocket of every modern traveler. Its core product is a cross-device messaging system that reimagines communications for hotels by allowing their guests to connect to their staff, concierge, or Akia herself with a simple text. For more information, visit https://akia.ai.