Caribbean Hotels are reconsidering using Booking.com as a result of the OTA’s new commission policy which has been branded ‘regressive and punitive’.
The Caribbean Hotel and Tourism Association (CHTA) said an “overwhelming majority” of Caribbean hotels are considering a boycott over Booking.com’s policy to charge commission levied on staff tips.
In a letter to Booking.com, the CHTA cited “a strong negative backlash” from members particularly on how it cuts into employee tips and gratuities.
The CHTA said a survey of its 33 national hotel and tourism federation associations revealed a belief the policy was “regressive and punitive” adding to Booking.com’s revenue while reducing the profitability of the Caribbean tourism industry.
CHTA’s chief executive and director general Frank Comito said the commissions could result in rising prices as hotels attempt to recoup losses.
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