Michigan resort wins elite accolade after investing in guest experience technology
INTELITY®, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that The Inn at Harbor Shores received AAA’s prestigious Four-Diamond Rating. In early 2019, INTELITY announced that its robust guest engagement and staff management platform launched at the Inn at Harbor Shores, a luxury resort property located on beautiful Lake Michigan.
“We’re ecstatic to receive the AAA Four-Diamond Rating,” said the hotel’s General Manager, Brady Cohen. “With both the increasing demand for guest connectivity and the rating agency standards changing to incorporate tech, we knew that we’d need to update our technology to better serve our guests and reach this achievement. INTELITY allowed us to take a big step forward in our efforts to provide an exceptional guest experience.”
Established as Michigan’s first beach, golf and waterfront destination, the Inn at Harbor Shores has provided guests with extensive amenities and outstanding service throughout its rich history. With the implementation of the INTELITY platform, The Inn increased guest-to-staff connectivity and streamlined its onsite experience. Implementation included guest-facing amenities such as in-room tablets and a mobile app, along with INTELITY’s back-office solution that integrates with the hotel’s existing property management system.
Guests can now use their mobile devices to check-in, enter their room, and interact with staff easily during their stay. This streamlined, tech-enabled model meets the AAA requirement for the Four-Diamond Rating and gives modern guests the digital resources they expect.
“The Inn at Harbor Shores is an exceptional hotel, and we are proud to see them receive this recognition,” said Robert Stevenson INTELITY CEO. “It’s been our pleasure to help them bring cutting-edge technology to their guests and the operations teams. Their willingness to invest in technology resources that serve their guests and provide critical management data and insights demonstrate exactly why they deserve this prestigious award.”
To learn more about the INTELITY platform or to schedule a demo, please visit the website.
INTELITY is the global provider of the most advanced hospitality technology platform for the hotel, casino, cruise, and luxury residential markets. INTELITY offers its customers comprehensive, fully integrated solutions to better connect and manage guest experience and staff operations, in a single platform. INTELITY has been named the “Official Mobile and In-Room Technology Provider” by Forbes Travel Guide in 2017, 2018, and 2019, and is in use at major hotel groups, including Marriott’s Autograph Collection, Proper Hospitality, Fairmont, and more. For more information or to view current job openings, please visit www.intelity.com.
About The Inn at Harbor Shores
Harbor Shores is Lake Michigan’s first beach, golf, and waterfront community, located just 90 minutes east of Chicago in Benton Harbor / St. Joseph, Michigan. The community’s central amenity is an 18-hole, public Jack Nicklaus Signature Golf Course which has played host to the KitchenAid Senior PGA Championship. Harbor Shores features a full calendar of events and world-class amenities, including The Inn at Harbor Shores. Our hotel features 92 guest rooms with individual balconies and state of the art banquet facilities that can host a small five-person meeting all the way to a 300-person wedding reception. While onsite guests can also access a deep-water marina, a full-service spa, waterfront and golf course dining, cafés, 24/7 health, and fitness center and a public river-more walk connecting to 12 miles of recreational trails and rivers, acres of parks, green spaces and Lake Michigan beaches. Harbor Shores will be home to nearly 500 residences, including charming cottages, signature homes, townhomes, and condominiums. Current real estate opportunities include golf and riverfront homesites, riverfront cottages, golf view homes and condominiums on the top two levels of The Inn at Harbor Shores.