As part of its ongoing commitment to education and training, TravelNet Solutions is pleased to announce their next sponsored webinar with Doug Kennedy, the lodging industry’s most experienced sales and guest service trainer. The webinar titled “Turn Your Inbound Reservations Team Into Sales Hunters!” will take place at 11:00 am CT on February 21st, 2020. To register click here.
In this webcast, Doug will present ideas for transitioning reservation agents from their “farmer” role into a new role as “sales hunters!” Presented are:
- Sample dialogue for turning inbound calls that cannot be closed into leads.
- Suggested mediums for proactive follow-up.
- A recommended cadence for follow-up reach-outs.
- Using a “tech for touch” approach to personalize follow-up messaging.
“The reservations teams at most lodging companies are typically exclusively focused on responding to inbound inquiries coming in via phone, email and direct messages received on apps such as OTA’s,” said Doug Kennedy. “Smart leaders have already taken the first step, which is sales training to help agents evolve from order takers to be order makers. Now it’s time to push onward to the next era.”
In this webcast, Doug will present ideas for transitioning reservations agents from their “farmer” role into a new role as “sales hunters.”
KTN President Doug Kennedy is the lodging industry’s leading expert in reservation sales, having conducted training for top tier companies across all market segments for over two decades. His hotel clients have ranged from five-star hotels as large as The Venetian Las Vegas (7,000+ rooms) to small luxury inns such as the Castle Hill Inn Newport, RI (35 rooms). He has extensive experience in training non-traditional segments such as all-inclusive resorts, historic inns, ski lodges, and vacation rental companies. Over the years he has conducted corporate sponsored training for most of the major hotel brands.
“We know how important agent optimization is for both inbound and outbound calls,” said Ryan Bailey, TravelNet Solutions CEO. “ Whether or not you are using TRACK Pulse, Doug’s first webinar of 2020 will offer great guidance on how to train reservation agents on closing outbound revenue.”
To register for the webinar click here.
About TravelNet Solutions:
Celebrating its 20th year serving the hospitality industry, TravelNet Solutions, Inc. (TNS) provides integrated software and marketing solutions for the hospitality industry including the TRACK Property Management System, CRM, and Call Center as well as a full suite of digital marketing services. TNS is on a mission to transform how hospitality works and our vision of the future is a world where every hospitality company is able to compete on a level playing field. To learn more about how TNS can help you, please visit www.tnsinc.com.
About Kennedy Training Network:
The Kennedy Training Network (KTN), launched in 1996, is a leading provider of hotel telephone mystery shopping, offering reservations mystery shopping, hotels sales mystery shopping and telephone hospitality assessments. KTN is also the lodging industry’s best source for hotel training programs and services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk profit optimization, upselling, and group or conference sales optimization. KTN’s President, Doug Kennedy, has been creating and delivering customized hotel sales, hospitality and reservations sales training for the lodging industry since 1989. For more information email us at firstname.lastname@example.org or call us at 866-922-4662.