Thomas Willms, CEO, Deutsche Hospitality, undertook an on-site visit to the Steigenberger Hotel Munich on Thursday 14 May 2020 in order to clarify how the companys new extended guidelines and hygiene measures will apply in practice. We have been trialling and revising a new hygiene concept on an ongoing basis over the past few weeks, Mr. Willms stated. Even now, final tweaks are being made in order to ensure that the best possible preparations are in place as we get ready to reopen. The whole of the Deutsche Hospitality team is eagerly looking forward to opening our doors to guests once more.
Steigenberger Hotels & Resorts will reopen its hotels in Germany before the end of May. The Steigenberger Hotels & Resorts in Bad Homburg, Bad Neuenahr, Bad Pyrmont, Petersberg, Braunschweig, Bremen, Dresden, Düsseldorf, Heringsdorf, Jena, Cologne, Leipzig and Zingst will recommence operations on 25 May.
The Steigenberger Inselhotel in Constance will also open on 29 May and the Steigenberger Hotel in Munich on 30 May.
The Steigenberger Hotel Dortmund and the Steigenberger Hotel Bad Wörishofen will be welcoming guests back from 8 June and 10 June respectively. Finally, the Steigenberger Frankfurter Hof, the Steigenberger Conti Hansa Kiel, the Steigenberger Hotel Berlin, the Steigenberger Hotel Metropolitan, the Hotel Fürstenhof Bad Pyrmont and the Steigenberger Hotel Hamburg are scheduled to be available again from 1 July. The Steigenberger Hotel Treudelberg Hamburg is already back in business and will be accepting reservations from 15 May.
The Steigenberger Berlin Kanzleramt, the Steigenberger Airport Hotel Frankfurt and the Steigenberger Airport Hotel Amsterdam remained open during the lockdown in order to accommodate auxiliary staff, crisis team members and guests undertaking urgent business travel. This has enabled the company to develop new hygiene standards over recent weeks, and these have now been added to a catalogue of measures which was already very comprehensive. The stipulations and recommendations provided by government bodies and experts have been flexibly adapted on an ongoing basis.
Presentation of the new standards
Thomas Willms joined Oliver Schäfer, General Manager of the Steigenberger Hotel Munich, to explain how guest arrivals will be managed whilst maintaining social distancing and ensuring compliance with the new hygiene regulations. Further areas covered included the restaurants, the guest lifts and the conferencing area. Given that the State of Bavaria has not yet put any precise stipulations in place, Mr. Willms and Mr. Schäfer outlined how the hotels facilities could be used without compromising social distancing. One guest room had been adapted by removing the usual decorative cushions, stationery articles and bathrobes. The TV remote control and all the glasses in the room itself and in the bathroom were disinfected after use and packed away in a paper bag. Despite the reduction in the number of utensils provided in the room, guests are, of course, welcome to request any additional items they need at any time.
Details of the measures, guidelines and exact arrangements may be found here.
As the hotels reopen, plans are also being launched to celebrate a true milestone birthday. Steigenberger Hotels & Resorts will mark its 90th anniversary in the autumn. We are part of a tradition of German hospitality which stretches a long way back into the past, explained Thomas Willms. Nowadays, the name Steigenberger represents the epitome of luxury and perfect hospitality for guests the world over.