Horwath Report – Providing High-Touch Through High-Tech – By Ambika Gandhi

A robot behind a hotel check-in counter - Source Horwath HTL
Providing High-Touch through High-Tech

Resilience In Hospitality Through Human, Technology & System Convergence

Uncertain times have been catalysts for the reimagination of traditional hotel operations. This pandemic will be no different.

With volatile occupancy levels and average daily rates, hotel owners are adopting new technologies to mitigate risk and bring more certainty to hospitality. Key technological improvements help mitigate some operational challenges that arise due to the uncertainty surrounding the pandemic: a possible second wave, a possible vaccine with an uncertain timeline. The question remains, can technology assist hotels as travel opens up when the Covid-19 pandemic is contained?

This special industry report, by Horwath HTL Canada, aims at providing insight on just that!

Click here ( Adobe Acrobat PDF file) to download the complete report.