Executive Suites Hotel & Resorts Squamish adopted RoomKeyPMS mobile check-in to address the growing need for a contactless experience.
“With our hotel focused on ‘Special Super Disinfection’ protocols for our customers it was critical to ensure our digital strategy matched our in-house sterilization. We looked to RoomKeyPMS to provide a contactless check-in solution and they did. RoomKeyPMS mobile check-in works great as it’s built directly into the software to ensure a fast exchange of data between the guest and the hotel during pre-arrival while also providing the easy-to-use visual indictors to effectively manage this experience with the guest. So far our guests like it and it’s saving us time with a reduced team size. “ said Anthony Lamb, Regional General Manager Executive Hotels Squamish & Whistler.
Highlights of RoomKeyPMS’s Mobile Check-In include the ability for hotels to:
- Collect updated guest information pre-arrival, estimated time of arrival and pre-stay comments
- Collect digital signatures during a guest’s mobile contactless check-in
- Securely capture and store date, time and IP address combined with a guest’s digital signature for record keeping
- Electronically submit registration card PDFs to regulators for easy charge-back disputes
- Safely store PDFs digitally for easy retrieval
- Export PDFs individually or in bulk for paper duplication and operations
- Automatically email the guest the check-in information prior to arrival
“Anthony and his team have been great partners in executing a mobile contactless experience for their guests. As each month passes in the new normal it’s clear that a remote check-in and check-out strategy is here to stay and we will continue to aggressively build features in RoomKeyPMS to meet this need.” said Tim Major, RoomKeyPMS Executive Vice President and General Manager.
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RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, RoomKeyPMS pride themselves on superior customer service—their locally-based support team is made up of former hoteliers with a 92% satisfaction rating. For more information, please see our website at www.roomkeypms.com.