ADA Website ‘Tester’s’ Lawsuit Dismissed – Again – By Jim Butler

A hotel web site on various mobile devices - Source HeBS Digital/NextGuest
ADA Website ‘Tester’s’ Lawsuit Dismissed – Again

As websites become a larger consideration for hotel owners hoping to avoid ADA lawsuits, courts have repeatedly dismissed claims by “testers” who visit hotel websites without any clear intention of visiting the hotel itself. A judge in the US District for the District of Maryland has ruled a third time that a serial tester does not have standing to sue. Martin Orlick, Chair of JMBM’s ADA Compliance & Defense Group, explains the ruling and what it could mean for hotels, below.

ADA Website “Tester’s” Lawsuit Dismissed – Again By Martin Orlick, Chair, JMBM’s ADA Compliance & Defense Group

In 2020, we saw an explosion of federal lawsuits against hotels alleging that they failed to comply with 28 C.F.R. 36.302(e) of the Americans with Disabilities Act (ADA) by not identifying accessible features on their own and third party booking agents’ websites.

Twice this year, we reported that ADA website lawsuits filed against hotels by serial plaintiff Deborah Laufer were dismissed as she failed to show she had standing to sue. Is the third time a charm?
On November 19, 2020, a federal district court judge dismissed yet another ADA website lawsuit because Ms. Laufer failed to show she had standing to sue under Article III of the Constitution because she did not show “individual” or “particularized” injury.

Testers

Ms. Laufer is a self-described “tester” who reviews hotel websites to determine whether these “places of public accommodation” and their websites are in compliance with the ADA. Testers such as Ms. Laufer – who is disabled and allegedly requires disability accommodations when visiting hotels – reviews hotel websites to determine if the websites meet the ADA’s requirements for providing disability information about the hotel’s accommodations under Section 302(e). If they do not, she sues them, using the same lawyers and the same cookie-cutter complaint.

Ms. Laufer, who resides in Florida, has filed nearly 500 ADA website lawsuits against hotels in Florida, Georgia, Maryland, New Jersey, New York, Illinois, Texas and other states. Whether testers such as Laufer intend to actually visit these hotels (and return to the website to make a reservation) is unknown.

Article III Standing to Sue – Individual or Particularized Injury

In the current case, Deborah Laufer v. BRE/ESA Portfolio, LLC, Judge Stephanie Gallagher of the United States District for the District of Maryland explains that “Article III of the United States Constitution restricts the jurisdiction of the federal courts to actual “cases” and “controversies.”

Judge Gallagher refers to the Opinion in another ADA website tester’s lawsuit, Griffin v. Dep’t. of Labor Fed. Credit Union:

“Laufer’s Complaint is defective because she too has failed to plead individual or particularized injury. Like Griffin, she asserts that the reservation websites do not comport with the ADA’s requirements, causing her informational injury because she is unable to assess the suitability of the facility and to reserve a room that adequately accommodates her disability. Her Complaint, however, contains no facts suggesting that she harbored any present intent to stay at ESA or even to set foot in Maryland. Instead, the Complaint clearly and simply alleges that she maintains a list of properties she has sued and continues to monitor their compliance by re-visiting their reservation websites.”

In our earlier blog regarding a previous lawsuit, Federal Judges Deal Further Blows to Deborah Laufer’s Nationwide ADA Lawsuits Against the Hospitality Industry, we reported that Paula Xinis a United States District Judge for the District of Maryland, wrote of Laufer:

“She does not present any facts to make plausible that she would or could stay at the hotel or even travel to Maryland.”

Judge Xinis also determined that “Laufer’s claimed injuries are hardly imminent because as pleaded, she has failed to make plausible that she would return to the website “other than . . . as a tester, which alone is insufficient.”

Could the results in these cases indicate an end to the serial lawsuits filed by ADA website testers? Rather, it is likely that these decisions will result in appeals.

How to avoid ADA website litigation

Whether or not testers have standing to sue hotels for not complying with ADA standards on their websites, hoteliers still have to deal with the headache and expense required to respond to these lawsuits. The best course of action is to update your websites to comply with the ADA and make sure OTAs that present your properties on their sites do the same. For more information on requirements, see ADA Requires Hotels To Describe Accessibility Features On Website.

Martin H. Orlick is one of the top ADA defense lawyers in the country. He has helped hotels, restaurants, retailers, banks and other commercial property owners defend more than 600 ADA cases. In addition to defending lawsuits and governmental investigations, Marty’s team of ADA specialists focuses on enterprise-wide ADA compliance and litigation prevention, including facilities, website and operational compliance.

Marty is the Chair of JMBM’s ADA Compliance & Defense Group, a Partner in JMBM’s Real Estate Group, and a member of the American College of Real Estate Lawyers (ACREL). For more information about ADA compliance and defense, contact Marty Orlick at 415.984.9667 or morlick@jmbm.com.

This is Jim Butler, author of www.HotelLawBlog.com and hotel lawyer, signing off. Please contact us if you would like to discuss any issues or development that affect your hotel interests. We would like to see if our experience might help you create value or avoid unnecessary pitfalls. Who’s your hotel lawyer?