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Kennedy Training Network Announces Monthly Webcast Training Series

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Kennedy Training Network Announces Monthly Webcast Training Series

Complimentary Registration Courtesy Of Travel Outlook, Better Talent, and Track Hospitality Software

Kennedy Training Network Inc. (KTN) announced today the launch of a monthly series of live webcast training events focusing on topics related to hospitality excellence, reservations, and sales related topics. Webcasts, which will be presented personally by KTN President Doug Kennedy, will run 20-40 minutes in duration. Those who register but cannot attend will receive a link to view the recordings.

Doug will draw content from all KTN hospitality, reservations, and sales training programs, and will also feature the latest training concepts from his monthly lodging industry training articles, blogs, and conference presentations.

The target audience is anyone who is interested in upskilling themselves or others, and the topic areas are broad enough to be relevant for all sectors of the lodging industry.

“We are grateful to the generosity of our sponsors who have allowed us to offer complimentary admission,” said Kennedy. “It takes a lot of time to design, promote, and deliver these events, and so we would normally charge at least $99 registration, but this series is now completely free to all.”

Sponsors include: Travel Outlook, the only KTN Certified call center, Better Talent, a subscription-based talent acquisition company serving the lodging sector, and Track Hospitality Software, a TravelNet Solution, whose products include a PMS and CRM.

Complimentary registration can be accessed at

Here are the topics and dates for the first three events, all of which will start at Noon Eastern Time.

The Four Pillars of Heartfelt Hospitality

Thursday, March 16

The Top 5 Reservations Sales Questions Should Be Asking Today’s Pre-informed Callers

Monday, April 17

These days, most reservations inquiries are often disguised as “I just have a quick question about…” Rather than simply answering simple questions, and thus sending callers back online to book, possibly at a costly OTA, these questions help your team engage callers in conversations that routinely end with confirmation numbers.

Maximizing Sales & Service Via Textual Communications (Email, Chat, and In-App Messaging)

Friday, May 12

Doug trains your team how convey heartfelt hospitality when communicating in writing, but also to secure more bookings by way of the often-overlooked “channel” of textual communications. Participants will learn to recognize that many leads are disguised as “I just have a quick question about…” When the staff knows how to better “read between the lines,” they will then recognize and capitalize on sales opportunities that occur when:

For additional details, contact KTN at or by phone (01) 954.533.9130

Posted by on February 20, 2023.

Categories: Sales and Marketing

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