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U.S. Corporate Travel Buyers Expect Business Travel to Ramp Up and Return to Pre-pandemic Levels by the End Of 2023

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Business Travel Goes on as Planned

A majority of U.S. corporate travel buyers expect their company’s business travel to ramp up and return to pre-pandemic levels by the end of 2023. Despite concerns about inflation and rising prices, only one in five travel managers say their companies have begun to limit business travel. Since the onset of the pandemic, however, demands on travel managers’ time and priorities have grown, including addressing traveler needs, conducting data analysis, and the increasing challenge to balance cost savings with the business traveler experience.

This is according to a new report – “How Travel Managers Will Succeed in 2023” – from the Global Business Travel Association (GBTA), the world’s largest business travel association, and Spotnana, the modern infrastructure for the travel industry. The report is based on survey responses from 151 U.S.-based corporate travel buyers and addresses key questions, including when travel managers expect business travel to return to pre-pandemic levels, current and new priorities in their roles, and the travel program metrics they are now tracking.

“We wanted to look to those on the front lines who have been navigating all the changes happening in business travel for their expert insights and outlook on what might lie ahead. Tapping into the experiences and perspectives of travel managers provides valuable knowledge that can empower all stakeholders to optimize their business travel programs,” said Johnny Thorsen, VP Partnerships, Spotnana.

“This latest research not only provides travel managers with beneficial benchmarking data and a glimpse into the priorities of their peers, but also crucial insights for suppliers and other industry stakeholders to make informed decisions and stay ahead as they plan for the future of business travel,” said Suzanne Neufang, CEO, GBTA.

Here are some key highlights from the report:

Data collection for the online survey of U.S.based travel managers took place from December 12, 2022, to January 3, 2023, with 151 qualifying responses received.

GBTA members can download the complete research report from the GBTA Hub. The report can also be downloaded on the Spotnana website.

On Wednesday, March 22 (11-12noon ET) join a free webinar for insights from the report and how travel managers will succeed in 2023 featuring Spotnana’s Johnny Thorsen, and GBTA Research Director, Chris Ely. Register here.

Posted by on March 16, 2023.

Categories: Trends

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