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Hotel Room Innsights Report: Hotels.com Pulls Back The Covers On The Surprising World Of Hotels

A hotel room

Lost and Found: A pet lizard, $6 million watch and car tire are some of the oddest items left in hotel rooms around the world

Room Service: An Evian filled bathtub, burnt toast, 4lbs of bananas and a caviar hotdog top the most bizarre room service orders

Hidden Hotel Perks: A 400-year-old Japanese garden and guitar concierge are among the hotel perks you never knew you needed

Today Hotels.com launches its annual Hotel Room Innsights Report, uncovering surprising services and stories from more than 400 partner hotels worldwide. This year’s report reveals the astonishing items left behind by guests, wildest room service orders, hidden hotel perks and ‘out of this world’ services accommodating travelers today.

Melanie Fish, vice president of Global Public Relations at Hotels.com said, “At Hotels.com we know hotels inside and out – it’s in our name. By asking hotels to reveal the secrets behind their most memorable stays, we discovered that these “innsights” have actually inspired services available to guests today.  From guitar concierges to pet healers, hotels are catering to travelers’ unique demands, which may well become the norm. With the Hotels.com app, you can experience them all while earning rewards and enjoying exclusive perks at VIP Access properties.”


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Lost and Found – When Leaving the Trip is Hard, but Leaving Belongings is Easy

The report shows the most common forgotten items are dirty laundry, device chargers and makeup and toiletries, but this year’s innsights reveal a new list of forgotten items not for the faint-hearted.

Thankfully, hotels are adapting to help forgetful guests. Leave your toiletries at home at the Viceroy Riviera Maya, which has a soap concierge. The Kimpton Vero Beach Hotel allows travelers to browse and borrow accessories like sunglasses and handbags from retailer Anthropologie through its “Forgot it? We’ve got it!” program.

Despite efforts like ‘lost and found’ boxes, some hotel staff have gone to the extreme to reunite guests with their possessions. One hotel hero drove 100 miles to return a passport, another ran several blocks to deliver items before a cruise ship departed, and another took a shopping trip to replace a lost teddy bear for a young traveler and included a book detailing the bear’s adventures. 

Room Service – When Guests Turn Ordering Off-Menu into an Artform

Gone are the days of ordering a classic club sandwich to the room. For the second year in a row, Hotels.com is revealing the most peculiar room service orders and services. The most head-scratching requests include:

Hotels are adapting to these increasingly odd room service requests, with W Osaka installing a ‘Whatever/Whenever’ button for guests to order anything, anytime. At the Hospes Maricel & Spa, Palma de Mallorca, guests can order Beauty Room Service, including facials and high-tech beauty treatments. 

Hidden Hotel Perks – The Perks You Never Knew You Needed

Hotels.com gives a glimpse behind the front desk at the extraordinary hotel perks you never knew existed and how to make the most of your stay.

Posted by on September 10, 2024.

Categories: Trends

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