Tech Innovation in Hospitality: German Hotel Operates Efficiently with 80% Fewer Staff
- The Zipper Hotel & Apartments in Düsseldorf operates with an 80% smaller team than traditional hotels due to tech platform, Like Magic.
- The platform streamlines staff tasks and enhances guest experience, indicating a potential future of hotel operations driven by technology.
A German hotel, The Zipper Hotel & Apartments in Düsseldorf, has revealed how it efficiently manages its 168-room property with a significantly leaner team than typically required, attributing this feat to the innovative use of a tech platform.
Launched in November 2023, the hotel operates with a mere six-member staff, about 80% smaller than that typically required for a hotel of its magnitude. The Zipper credits its innovative employee and guest experience tool, Like Magic, for its streamlined operations and lean team structure, demonstrating a high level of efficiency in hotel management.
Like Magic’s comprehensive platform, which allows staff members to perform 80% of their daily tasks from a single system, this disruptive technology also allows guests to carry out various tasks without staff intervention, such as checking in, ordering food, requesting additional amenities, and creating keyless room passes via their smartphones.
Commenting on the hotel’s successful operation, Otto Konstantin Lindner, co-founder and managing director at The Zipper Hotel & Apartments, said, “Without Like Magic, we wouldn’t have achieved what we have at The Zipper. The platform has enabled us to build a small, effective team that shares our passion.” Lindner also noted how the platform’s efficiency has given the team more time to focus on enhancing the guest experience.
The tech platform has also expedited the staff onboarding process, with comprehensive training completed in just a day and a half. Despite the lean team, The Zipper has garnered positive feedback from guests, with a 4.6 rating on Google and an 8.8 rating on Booking.com.
Like Magic’s platform consolidates a booking engine, guest platform, employee interface, and monitoring tools into one centralized system, creating a comprehensive operational hub for hotel management.
Markus Feller, CEO of Like Magic, highlights the transformative potential of technology in the hospitality sector. Feller believes platforms like Like Magic will alleviate staffing issues through extensive automation. He also foresees the full realization of AI potential, leading to further automation and improvement in hotel operations. He encourages the hospitality industry to embrace such technologies to streamline operations, improve the guest experience, and set new service quality benchmarks.
The success story of The Zipper Hotel & Apartments demonstrates how technology is poised to revolutionize every aspect of the hospitality sector, from staff management to guest experience delivery.
Discover more at Like Magic.
Categories: Technology