ATLANTA (March 1, 2002) – Since its inception in 1995, U.S. Franchise Systems, Inc. (USFS) has been uniquely characterized in the hospitality industry by providing personal customer service in the midst of an era of e-mail and voice mail. For the second year, USFS has honored seven corporate employees with the Outstanding Service Provider Award and honored one of the recipients with the Mike Leven Culture Award. Atlanta-based USFS is the parent company of the franchisors of the Microtel Inns & Suites, Hawthorn Suites and Best Inns & Suites hotel brands.
Each year, one outstanding employee is chosen to receive the Mike Leven Culture Award for most closely modeling the company's guiding principles, vision and values. Atlanta-based Debbie Kennedy, director of Compliance, has been honored as the 2001 Mike Leven Culture Award recipient.
Debbie is a consummate customer service professional, a joy to be around, and demonstrates daily her resolve at being a stepping stone not a stumbling block to the myriad of administrative opportunities with which she is presented, whether that customer be a franchisee, a lender, an attorney, or another member of the USFS team, says Roy Flora, sr. vice president of Franchise Operations for USFS. A detail-oriented person in a detail-oriented environment, Debbie never loses sight of a personal touch.
Employees from a variety of departments were recognized from both the Atlanta headquarters and Marion, IL central reservations office. The winners were nominated by their co-workers, with endorsements from various franchisees, for providing exemplary customer service above and beyond the high standards already set by the company.
USFS was founded on the belief that the customer comes first, says Mike Leven, ceo and president of USFS. The company enjoys a close relationship with our franchisees and we take their opinion into consideration when making any decision that might affect their business. This attitude adopted by all of our employee, has enabled USFS and our brands to grow with the franchisee in mind.
Recipients of the 2001 USFS Outstanding Service Provider Award include: John Benedict, manager, Franchise Resources, Hawthorn; Jessie Campbell, director, Group and Tour Sales; Greg Geyman, director, Reservations; Debbie Kennedy, director, Compliance; Carletta Name, supervisor, Reservations; Frances Walden, administrative assistant, Operations; Christy Williams, director, Field Support for Microtel, Hawthorn and Best.
Atlanta-based U.S. Franchise Systems, Inc. was founded in 1995 by industry veteran Mike Leven. The company franchises the Microtel Inns & Suites,
Hawthorn Suites and Best Inns & Suites hotel brands. USFS is the eighth
largest franchisor worldwide by the number of hotels according to Hotels Magazine (July 2001). As of December 31, 2001, there were more than 550 USFS branded properties open or under construction in 48 states and eight countries around the globe.
The Company was formed with a franchisee-focused, quick-response corporate culture that has enabled it to grow faster than any other new franchise company in the industry. USFS is the first hotel company to receive the American Association of Franchisees and Dealers Fair Franchising Seal. Acquired by business interests of the Pritzker family of Chicago in November of 2000, USFS expects to continue its aggressive expansion efforts. For more information, visit USFS online at www.usfsi.com.