#Obsessed: 25 Fascinating Stats Demonstrating the Power of Your Guests and Social Media

By Clare Riley, Content & Editorial Manager, SiteMinder

Social media has changed the way the world connects, engages and communicates.

It’s an essential tool in so many aspects of our everyday lives, and social channels play a crucial role in the research of holiday destinations, as travellers search for everything, including a great place to stay such as your hotel.

VisitBritain’s research, ‘The role of social media in the context of holidays’, which focuses on visitor markets in the USA, Germany, India and South Korea, has found that 89% of those surveyed use social media at some stage of their holiday.

Here are 25 key stats that demonstrate the combined power of your guest and their activity on social media:

1. 82% say free WiFi access encourages them to choose a particular hotel or hostel

2. Facebook is the most commonly used social platform in all stages of the holiday process

3. Advice and reviews from recent holidaymakers is preferred to that of travel experts – except for in Germany where they trust the experts more

4. 67% of respondents say they use social channels on foreign holidays

5. 95% of travellers from South Korea use social media on trips abroad – compared with 77% of Germans

6. 1 in 3 say they turn to social media to help decide where to go on holiday

7. Twitter and Instagram are used in equal proportion during the planning of trips

8. Just 14% of people in German want to see content in English – compared with India where English is the preference

9. 3 in 4 global travellers say social channels should be both entertaining and informative

10. 44% of US respondents prefer reviews from recent holidaymakers – the only market where the preference towards holidaymakers was lower than that for advice

11. 81% feel it’s important for organisations like VisitBritain to have social media channels

12. 76% of survey respondents say they have read a review when taking a holiday

13. But… only 19% have written a review on a site that allows bookings to made

14. That said, 1 in 5 have shared their opinions and holiday experiences

15. Those in the US show the lowest use of review sites – 3 out of 5 say they have visited at least one review site to assess their options

16. Guests from India and South Korea agree that seeing their friends’ holiday pictures make them want to visit a destination – 81% and 76% respectively

17. In Germany, only half of the respondents say their friends’ photos inspire them to take a trip

18. Guests from Germany, India, and the USA say ‘keeping in touch with friends and family back home’ is the number one reason for using social media

19. 29% of Germans say they use social media to look for food and drink recommendations on holiday

20. 43% of guests from India use social media to let people know where they are

21. 35% of Americans use social media to upload holiday snaps while on their trip

22. 61% of travellers use a smartphone to access social media while on holiday – followed by laptop (20%); tablet (11%); and computer in café / hotel (9%)

23. Broken links on a website are a problem for guests – 64% said they will leave a website if links don’t work correctly

24. Social media is more popular at the end of the day – and very few guests use it when they’re out and about visiting attractions or eating out

25. Guests say they find content that inspires them the most helpful, including:

  • Good places to eat
  • Holiday itineraries by theme
  • Notifications about local events happening nearby
  • Ideas of what to do within a couple of hours travel.

BONUS STAT: Travellers said social media competitions were not appealing to them – including prize draws and best ‘selfie’ contests.

How is your hotel harnessing this power to reach and engage your guests?

Media contact:

Maria Franco
+61 410 233 735

About SiteMinder

As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs. With more than 20,000 hotel customers and 350 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

For more information, visit www.siteminder.com.