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Caesars Entertainment Corporation (NASDAQ: CZR) and VICI Properties Inc. (NYSE:VICI) today announced they have signed an agreement to sell Harrah's Reno Hotel and Casino to an affiliate of CAI Investments for $50 million.
U.S. hotel occupancy declined 3.1% to 51.7% during the week of 5-11 January as ADR dropped 4.7% to $120.43 and RevPAR fell 7.7% to $62.30.
Hotel occupancy in Canada decreased 5.1% to 43.8% during the week of 5-11 January. ADR rose 0.4% to 141.23 Canadian dollars ($108.30), but RevPAR fell 4.8% to CA$61.81 ($47.39).
Starwood Capital Group, a leading global private investment group, announced today that The Grand Hotel, housed in one of Birmingham's most iconic buildings overlooking the city's Colmore Row, will once again open its doors to the public in the summer of 2020, following a restoration that will return the city centre landmark to its former glory.
Change is rarely easy. In hospitality, keeping up with trends and technology innovations is not only a must but the actual key to surviving within such a competitive environment. New generations of travelers arise along with different demands and expectations and new hotel tech is developed and perfected every day. Darwin was not wrong when referring to the survival of the fittest, even though we are now downsizing the concept to fit the business area. In hospitality, you either adapt to change or you risk to become obsolete.
Nor1 expands team to meet the growing demand for advanced upselling platform in Latin America
Mauna Lani unfolds across 32 sun-kissed, oceanfront acres. Embedded within a natural sanctuary of royal fishponds, verdant gardens, and coral-strewn coves, five private bungalows and 333 guest rooms and suites set the stage for transformative experiences.
As part of the prework I do before conducting on-site training workshops for front desk teams, I always look at the existing, in-house training standards and content. Nearly all programs cover the concepts of showing empathy, and especially at Forbes rated hotels, to establish authentic, emotional connections. Yet when I look at how colleagues are trained on how to deliver on these standards, I find that most managers are simply going over scripted welcome messages and reviewing interpersonal communications techniques at their meetings.
Facial recognition. Robotics process automation (RPA). Voice assistance. As technology becomes the cornerstone in the way we do business and a key driver for the guest experience, we have all become relatively familiar with tech terms like these – But do we truly understand what they mean, and are we asking the right questions if we don’t?
Award-winning hotel software and digital marketing solutions available for demonstration at HSMAI's annual hospitality marketing summit.