Initiative Includes Training, Placement for Opportunity Youth in High-Demand Markets
Doug Kennedy, who is the President of Kennedy Training Network, Inc., (KTN) says 'Now more than ever, your guests experience at the front desk impacts the financial success of your hotel.' In the past we all learned that 'an unhappy guest tells 9 or 10 others…' but in the era of online guest reviews and social media postings those numbers grown exponentially.
Training Modules Created by Emotional Intelligence Experts the School of Life to Roll out Across Crowne Plaza Hotels In 2019
In their efforts to make a positive contribution towards tourism development and the growth of the hotel industry at large, BON Hotels has announced their plans to partner with prominent Nigerians with strong roots in the hospitality industry to open a hotel school in Abuja early next year.
Marriott International in Europe announced today that the companys goal of providing career development opportunities to young people in Europe has been doubled to reach 40,000 by 2020. This pledge to provide career and training opportunities reflects the companys ongoing commitment to putting people first and follows the companys growing footprint in Europe.
The webinar 'Why You Should be Listening to What Your Voice Agents are Saying to Real Callers' will take place at 11:00 am CDT on September 26th, 2018.
The Get Into Hospitality program will initially begin, as a pilot, at four Marriott International hotels in the Greater Toronto Area: the Sheraton Gateway Hotel, the Toronto Airport Marriott Hotel, the Delta Toronto, and the Marriott Downtown Toronto Eaton Centre.
I have always believed that the front desk staff played a critical role, now more than ever they truly are the first impression makers, for better or for worse. Chances are that hard evidence for this is available online every day in your guest surveys and/or your online guest reviews.
Sexual Harassment Prevention in the Restaurant Industry and Sexual Harassment Prevention in the Hospitality Industry are interactive, digital training programs that address sexual harassment and the harmful impact it has on individuals and businesses. There are employee and manager versions for each program.
Now Front Desk Agents Can Become 'Certified in the Heart of Hospitality'