Technology

AUS Energy works with apartments, condo associations, and hotels of all sizes, helping them find the best water saving solutions. And, through their Water Savings as a Service program, property owners can undergo a complete water system upgrade without any up-front capital expenditure and – most importantly – without any new debt attached to their balance sheet.

Kaspersky’s research of the RevengeHotels campaign has confirmed that over 20 hotels in Latin America, Europe and Asia have fallen victim to targeted malware attacks. As a result, travelers’ credit card data, which is stored in a hotel administration systems including those received from online travel agencies (OTAs), is at risk of being stolen and sold to cybercriminals worldwide.

Coastal hideaway looks to hospitality’s broadest platform as part of its $30 million renovation

The hospitality industry can’t catch a break when it comes to cybercrime.

Choice Hotels understands the importance of data security, and protecting guest information is a priority. The company recently learned of a technical issue that only occurred when a visitor to its website was using a Safari browser, typed information in a field on the page, and the browser crashed and restarted. Under these circumstances, Safari put information that had been typed by the visitor on the page into the website address in order to repopulate the page when the browser restarted.

With technology and competition, hoteliers are focusing on offering guests a unique experience that attracts them toward their services. The hotel industry has changed over the years.

You’ve just stepped out of your Uber, as the driver passes you your bags. Your eyes eagerly take in your surroundings for the week — sprawling grounds, a pristine modern lobby, picturesque architecture, and landscaping. A hotel staff member greets you immediately with a beaming smile, iPad in hand, to pull up your reservation. You’ve already checked in through an app on your mobile phone, which will also double as your room key and digital wallet during your stay.

There is no doubt that the hospitality industry emphasizes personalization and a positive customer experience. Though there are many unmanned hotels in airports and cities around the globe, the majority of travelers prefer a human-to-human experience at the time of check-in, and whenever they need to request services or changes to their reservations. And that is only one part of the world of hotel operations.

Gekko Group, a subsidiary of Accor Hotels, has suffered a major data breach that may have affected a customer base of 600,000 hotels worldwide.

While you might feel you have heard about automated learning in the past, there are constant innovations appearing, and only recently has one firm announced the use of its ACE or Automated Coaching Engine, which helps potential clients make the most well-informed buying decision possible.