Technology

While the travel industry has been gradually recovering from the COVID-19 pandemic, new payments trends have been quietly developing behind the scenes. The increasing convergence of fintech and travel is undeniably one of the most significant and interesting changes we’ve seen recently in travel tech.

Labor shortages will also affect hotel technology investments in 2022.

What does AI mean to the hotel industry? How has it affected the industry and how will it continue to do so into the future?

How Advancements in AI can Revolutionize a Caller's Experience

With the penetration of travel technology, travellers are getting used to booking a hotel room online, planning their travel itinerary online and even purchasing destination tickets online. STAAH Upselling partner KAI shares with us tips on Upselling and how it’s a new challenge for hoteliers.

I believe the notion that guests are demanding human-provided services is greatly exaggerated, especially today. A great example of why guests do not care about human-provided services as much as some in our industry think comes from the vacation rental sector.

Bob Braun, senior member of JMBM’s Global Hospitality Group® and Co-Chair of the Firm’s Cybersecurity & Privacy Group, explains three basic issues for 2022 that all hotel owners need to be aware of to ensure their business and guest information remains secure.

Online reviews – they’re everywhere today. From e-commerce stores to hotels, people love to share their thoughts about their experiences. It’s about more than just venting when you have a bad customer service experience, though. Online reviews are a form of social proof. They tell others what to expect from a product, service, or company.