As president and managing director of international lodging at Marriott International, Ed Fuller spent a significant part of his life flying in and out of the scores of countries where Marriott conducts business. His 10 million-plus miles taught him a lot about the value of getting out from behind his desk and building relationships that span cultural differences.
Guest Service Gold, a new guest service training program from the American Hotel & Lodging Educational Institute (AHLEI) shows employees and properties how to achieve a new standard of exceptional service based on emotionally engaging with guests in memorable ways.
The School of Hospitality Business at Michigan State University announces the establishment of a Real Estate Development Institute which will add to its traditional focus on hospitality business operations and management with an enhanced focus on hospitality business real estate development and ownership.
Weve done the math. Guinness Book representatives were not there, but credible sources (students and professors!) verify that Visiting Leader and Alumnus Richard Farrar (BA 73) addressed a record number of students in classroom presentations the week of February 7 12, 2011.
Completion and dedication of primary school for grades K- 5, educating more than 230 children per school year and hundreds of adults with evening vocational classes